10 days easy return policy
Each piece of jewelry we manufacture is meticulously crafted with great care and is strictly supervised in every level, from the time it is made up to the moment it is shipped. However, for whatever reason, if you decide to return any jewelry, we will definitely return, replace or exchange any unfulfilled item within 10 days of delivery.
In the event of a product refund of more than € 700, an amount of € 250 will be charged as a fee repayment from the actual payment made (and for each € 700 product value this amount will be doubled).
Preparing your return
To return a product to VisionGold, follow these steps
Include the product and all original documents along with the shipping label on the packaging.
Wrap the packaging well. Write the return address in the upper left corner of the package and your address at the bottom right of the package. Find the following return address:
Skoulenniou 4 Athens
tel. 210 32 18 290
Plateia Klaytmonos Τ Κ 10561
Send your package.
All returns will be reviewed by our Quality Assurance team before we can process your refund.
We'll credit the amount within three weeks of receiving your refund.
VisionGold is not responsible for goods that have not been received or not returned under these terms.